Macy's:
Merchandising Multimedia Virtual Tour,
Electronic Directives System, Spring 2011 (internal use)
This spring we continued our work with MACY's on the virtual
layout for the MACY's stores throughout the country. Electronic
Directives System - is a unique tool developed by our team
specifically for the niche of virtual merchandising. It
proves again and again to be a very helpful instrument for
in-store seasonal merchandising.
Electronic Directives System provides a unique in-depth
experience for the visual merchandise managers and store
employees in maintaining a universal seasonal store outlook
throughout the entire country, shore to shore.
The system is fine-tuned for maximum performance from the
very start. Semi-anonymous express login feature enables
the management to track the numbers and positions of visitors
from various regions and districts that are using the tool.
Customizable feedback section allows the users to provide
valuable and anonymous feedback upon their exit. It is being
analyzed to keep the tool constantly improving.
Convenient intro screen gives a brief overview of the main
system features. It helps to start using it from the get
go, even if it is the first time you see it.
Our newest Electronic Directives System edition implemented
for this spring season of 2011 gets all the information
to be displayed via dynamic data-feeds.
All the content is based on the XML-feeds, so everything
from panoramic images, downloadable materials to the voice-narrative
and even the menu itself can be updated "on the fly".
Literally, in a matter of minutes!
An interactive map is another valuable feature of this tour.
Users find it very convenient to navigate throughout the
store levels using the map references.
Each of the main store sections has a capacity to be equipped
with instructional audio narrative to accompany the visuals.
It comes with the usual control features of VOLUME, PAUSE/PLAY
and FILE LENGTH.
"View Narrative" function allows to bring up the
text for the audio files if the user wishes to read rather
than listen.

Walkthrough section is developed to a full-scale interactive
walk through the entire store. Electronic Directives System
allows to conveniently highlight the important classes of
objects and decor, name them and provide instructions.
Floors are also inter-conected through the elevators. The
system allows to walk through the location just as one would
walk through the real store.

Various printable and area-specific downloadable materials
are available through the bottom "features menu"
for print-out or in-store merchandising demos.
High-resolution zooming capability is a permanent feature
of the ESD system. Unique technology allows to not only
avoid pixelization, but to actually increase the quality
of the image you are looking at when you zoom.
Extensive feedback is another benefit of EDS. It tracks:
- number of visits;of visits,
- average time of stay;
- job functions numbers and ratio vs. other store employees;
Unique feedback is collected from users about useability,
fun, ease of use and overall rating. Based on the feedback
provided by about 30% of visitors, the average rating for
each of the categories keeps at about 4.75 out of 5. Over
70% of visitors spent more than 20 minutes on the site.
This specific project had about 27,000 hits during the first
month.
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